Responsible for ensuring customer satisfaction by overseeing the distribution and management of the daily technician workload. Works with field and central office operations managers to maximize efficiencies for field and central office technician teams to increase overall productivity. Collaborate cross functionally with our Network Operations Center, Engineering, Constr

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and