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Job Details
- Job Ref:
- R0038284
- Category:
- Administration
- Location:
- 40 IDX Dr, South Burlington, VT
- Department:
- Patient Access Center
- Job Type:
- Regular
- Primary Shift:
- Day
- Hours per Week:
- 40
- Pay Rate:
- $20.58 - $29.96 per hour
Position is remote eligible. All computer equipment is provided to the employee. Applicant must have a private and secure workspace.
High speed broadband internet is required and employee is responsible for the monthly cost. Candidates will be required to work Eastern Standard Time hours.
Are you looking to make a difference in the work that you do each day? Do you want to inspire others? Do you enjoy a fast-paced environment? Are you customer- centric and like to have fun? If you answered yes to these questions we have a great opportunity for you!
The primary job duties will be scheduling appointments and handling a high volume of calls for multiple clinics. The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome.
EDUCATION:
High School diploma or GED
EXPERIENCE:
Demonstrated customer service in a medical, fast-paced retail or other business environment. Healthcare call center experience that assists with SCHEDULING IN A MEDICAL OFFICE STRONGLY PREFERRED. EPIC experience preferred.
The UVM Health Network is dedicated to creating a workplace that is diverse, equitable, accessible, and inclusive for our employees, patients and communities we serve. This commitment will be included in all strategies and policies and will represent who we are as an organization.