Join our fast paced team of schedulers! You will be working with a wonderful group of people who will show you the ropes as you learn to help our clients by providing them with a clinician to give them the best care possible.

The team assistant is responsible for scheduling the staff of specific discipline and providing clerical and administrative support necessary to assure delivery of best possible care to clients and families. Key responsibilities include receiving and triaging team phone calls, using our electronic medical records to build schedules, coordination of the services, and communication with clients, physicians, and staff.

After in-person training, this job can be either remote or hybrid. There will be times the employee will need to come on site for training, meetings, etc. Although currently this is a hybrid remote position there is always the possibility of shifting work models.

MINIMUM QUALIFICATION STANDARDS:
Experience:
Two to three years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills acquired

PERFORMANCE REQUIREMENTS:
I. Performance Standards:
* Receives referrals from Intake, schedule admissions, and assigns a case manager
* Completes and coordinates the scheduling for a discipline team on an ongoing basis. Tracks and reviews field staff daily schedules
* Assigns patients to the appropriate interdisciplinary team members
* Maintains effective communication with field staff and Clinical Team Manager
* Responds to all telephone calls directed toward the team and passes on appropriate information to team members
* Schedules meetings as requested by the Clinical Team Manager and takes minutes as needed
* Ensures workflow processes are timely: tracks referrals and submission of admission documentation within 24 hours; tracks recent five-day windows, and processes transfers
* Supports the team in meeting clinical, patient satisfaction, and financial outcome goals
* Types, proofreads, and sends correspondence as requested by Clinical Team Manager and clinicians. Creates and maintains forms, reports, logos, and other documents. Compiles reports and organizes and maintains files and records
* Prepares lab requisitions as requested
* Orders and maintains an inventory of office and clinical supplies and equipment
* Establishes and maintains on call schedule
* Establishes and maintain on call and off shift schedules as needed
* Maintains calendar of time off as approved by Clinical Team Manager
* Assists with preparations for weekend work
* Adheres to the confidentiality policies and procedures of the organization
* Provides exemplary customer service to all internal and external customers
* Demonstrates accountability and follow through of all designated tasks
* Demonstrates commitment to the IDT team members and associated patients
* Any other duties as assigned by supervisor