Company Generac Power Systems
Name Customer Service, Sales
Req # 64289
Employment Type Full Time
Shift 1st
| 90% | Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs. * Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales. * Explain to customers how, when and where products would best be suited. * Proactively asks questions to determine caller's needs (i.e. size of property, need for accessories, etc.) * Proactively recommends product (by name) based on the discovery of customer's needs. * Adhere to objectives established for call quality. * Adhere to the standards set for attendance and schedule adherence. * Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time. |
| 10% | Bring important information to a supervisor or leads attention. Stay up to date on products, product information, and training opportunities. |
| Other Duties as assigned. | |
Education
| * High School Diploma/GED or equivalent |
| * 1-3 months of customer service or sales experience and/or training
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Knowledge / Skills / Abilities
| * Basic computer skills and the ability to learn new software |
Knowledge / Skills / Abilities
| * Excellent verbal communication skills - ability to communicate clearly, professionally, and in a friendly and welcoming manner. * Meticulous data entry skills * Customer Service skills * Time management skills * Sales and upselling skills * Ability to learn and understand outdoor power equipment and its applications * Ability to safeguard confidential customer information
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Office Environment (Includes field sales):
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.