Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Job Description
Flex Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Examples of perks and benefits include:
Additional perks & benefits for year round employees
POSITION SUMMARY
The Events and Activities Manager is responsible for providing organization and leadership for year-round resort-based events and activities. Activities include tubing, Nordic skiing, ice skating, UTV and snowmobile tours, the outdoor climbing wall, indoor climbing gym and summer activities. Position requires assisting with planning and execution of resort-wide events, including managing the event crew team members. This is a flex-year round benefit eligible position with a salary range of $52,000 - $55,000 annually.
ESSENTIAL DUTIES
EDUCATION & EXPERIENCE REQUIREMENTS
Education:
Experience:
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends, and holidays. Working hours will vary due to event schedules. Flexibility in availability is essential.
Mountain Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Examples of perks and benefits include:
- Alterra Mountain Company Employee Pass - free lift access & discounts at Stratton and all Alterra owned resorts
- Free or discounted Alterra Mountain Company season pass for dependents - this includes spouse & children under 26 years old
- 50% off day tickets at IKON partner resorts
- Free or discounted IKON pass
- Discounted golf, mountain biking and fitness center memberships
- Employee childcare rates & discounted seasonal programs for self & dependents
- Retail and Food and Beverage discounts
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Discounted mountain bike &/or ski lift tickets for your friend & family guests
- Onsite medical clinic
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, and FSAs
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks
- Company paid sick time for all, and FTO/Vacation time
Additional perks & benefits for year round employees
POSITION SUMMARY
The Events and Activities Manager is responsible for providing organization and leadership for year-round resort-based events and activities. Activities include tubing, Nordic skiing, ice skating, UTV and snowmobile tours, the outdoor climbing wall, indoor climbing gym and summer activities. Position requires assisting with planning and execution of resort-wide events, including managing the event crew team members. This is a flex-year round benefit eligible position with a salary range of $52,000 - $55,000 annually.
ESSENTIAL DUTIES
- Oversee the day-to-day administration and operation of the resort's event and activity programming
- Provide leadership, support, coaching and growth opportunities for the activities supervisors
- Build and execute a recruiting plan for seasonal staff, in collaboration with HR. Provide ongoing feedback, coaching, training and performance feedback throughout the employee life cycle
- Build and maintain staff schedules for activity and event programming
- Audit and approve team member timecards for completeness and accuracy
- Communicate internally and externally to manage guest activity registrations to maintain excellent guest and employee rapport, and ensure guest satisfaction remains at the highest level possible
- Help implement guest satisfaction (NPS) goals and training to support those goals. Assist with guest communication related to their experience and make programming adjustments to improve guest satisfaction
- Assist the Senior Manager in developing and implementing Guest Experience System (GES) templates and training and plan for each activity and event as needed
- Assist with planning and execution of new activities and events
- Maintain the highest safety standards and code compliance for guests and team members
- Provide task lists, planning and supervision to scheduled Event Crew team members during setup, execution, and breakdown of events
- Step in to daily activities operations as needed, in both summer and winter seasons, to support activities teams
- Serve as mountain operations support for on-hill events and activities including events sponsored by Stratton Winter Sports Club, Stratton Mountain Ski, Bike & Ride School and external partners
- Work with various resort divisions, which may include Mountain Operations, Retail, Food & Beverage, Marketing and Lodging to best utilize assets and resources, in a collaborative and cooperative environment
- Communicate with third party contractors as needed
- Complete &/or facilitate monthly IT security trainings, facility audits, safety trainings, guest service and other resort trainings and ensure subordinate team members do the same
- Attend and participate in daily/weekly/monthly meetings as required
- Assist in developing and managing current fiscal budget guidelines and targets. Proactively manage expenses and payroll expenses; study costs, look for irregularities.
- Other duties as requested by Events & Activities Senior Manager or Stratton Senior Leadership Team
EDUCATION & EXPERIENCE REQUIREMENTS
Education:
- Highschool Diploma or equivalent required
Experience:
- 2+ years of related experience with event planning, event execution or resort operations, preferred
- 2+ years previous supervisorial, managerial or leadership experience, required
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Excellent communication skills, both written and verbal
- Computer skills - Microsoft Office Suite and professional electronic etiquette
- Strong organization skills
- Ability to multitask, problem solve and be flexible and nimble
- Strategic & creative thinker - Must be a strong problem solver and able to think on your feet to quickly grasp the situation and possible solutions
- Team Player - be able to interact professionally with all levels of team members in all departments
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends, and holidays. Working hours will vary due to event schedules. Flexibility in availability is essential.
Mountain Environment:
- The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
- The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
- Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
- Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
Email this Job to Yourself or a Friend